Annual INTERNAL COMMUNICATIONS CONFERENCE 23-25 March 2015, UK, London
  Venue: The Bentley Hotel, 27-33 Harrington Gardens, SW7 4JX, London

The Third Annual CPD Certified Internal Communications Conference 2015 avoided monotone lectures and contextual PowerPoint slides. Instead, our speakers offered an interactive experience where participants were able to gain practical valuable advice. This was a conference that was full of involvement in the sessions and concentrated group interactions that went beyond a simple Q&A session. Join us again next year to experience and test some great ideas you can take back and implement into your organisations.

IC Conference participants were made up a variety of: IC leaders, Communications and Employment Engagement seniors. This event presented participants with an opportunity to find tools to help them work more effectively and keep up with the fast changing business world.

This event explored issues that are commonly faced as a Communications professional. Topics that were addressed include;

○ Unlocking the key to powerful communications strategy
○ Role of IC in building a sustainable business
○ Measurement and its links with major business drivers
○ Inspiring innovation and engagement
○ Communicating to an offline global audience
○ Managing Organisation & Cultural Change

The event focused on showcasing examples of good practice adopted by successful brands.


IC Conference Objectives

  • Create a multifaceted internal communications strategy to:
  • Create a one team ethos and enhance company culture
  • Communicate with all employees in an innovative, refreshing way
  • Ensure reach and accessibility to all functions
  • Encourage two way communication
  • Support and encourage employee participation in CSR initiatives
  • Support business objectives by providing strategic communication for key business Initiative
Who Attended

  • SVP’s, VP’s, Directors and Senior Managers:
  • Internal Communications
  • Employee Engagement
  • Employee Communications
  • Corporate Communications
  • Marketing
  • Organisational Development
  • Brand Development
  • Quality Management
  • Brand Communications
  • Human Resources 

Internal Communications Conference 2015 – Programme at a Glance

Tuesday 24, March 2015 Wednesday 25, March 2015
Opening session 1: Influential IC: Coaching Relevant, “Uncommon Leaders” Meeting the Needs of the Future

  • Developing leadership capability to enhance staff engagement and performance
  • Increasing your ability to influence and have impact at the highest level
Session 1: Diversity & Inclusion: How to Equip Employees to be Culturally Aware in their Communications
Session 2: Key to Powerful Communications Strategy: Internal meets External Session 2: Global vs Local Implementation of Communications Policy

  • How does a global function operate and collaborate with local contacts
Session 3: Managing Organisation & Cultural Change

  • What we mean by culture, and how we assess the culture in our organisation
  • The essential relationships needed to design and deliver an organisational change programme
  • The role of communication as an enabler or driver of change
  • Using the change curve to inform the creation of a communications plan
  • Why change fails: summary of the pitfalls and how to avoid them
Session 3: Spotlight on Best Practices: Taking measurement a step further, exploring its links with major business drivers and employer brand
Session 4: Session TBC Session 4: Case Study: Key Role of IC in Building a Sustainable and Responsible Business
Session 5: Game changers for Internal Communications – Don’t stay behind

  • Communication for Development goes beyond providing information
  • Effective Ways of Incorporating Video into Internal Communications
  • What are the key lessons in deploying new ideas and what tactics make them work?
Session 5: Approaches to Inspire Innovation and Engagement in the Workforce
Session 6: Tackling one of the Major IC Challenges: Communicating to offline employees globally, reaching and engaging them effectively Session 6: Session TBC
Rapid Fire Learning Session: Internal Communications put in context

  • Is HR the best place to drive internal communications
  • Whither employee engagement? – Time to move on to something more relevant for today’s internal communicators
  • Internal communications – Is it time to let go? What’s the future of internal communications in the 21st century?
  • Digital communication – Internal communication, friend or foe?
Rapid Fire Learning Session:

  • Internal Crisis Management
  • Use of Social Media internally
  • Informal Internal Communications
  • Mix of Tools & Trends

Pre-Summit Master Classes – 23 March 2015:

Morning Masterclass: Come With Data Leave With Respect – The Key to IC Influence in your Organisation
Afternoon Masterclass: Engaging Employees and Reinventing Internal Communications Through Compelling Storytelling
 

IC Conference 2015 – Pre-conference Morning & Afternoon Master Classes, 23rd March 2015

 

Come with Data Leave with Respect – The Key to IC Influence in your Organisation Engagement & Influence: A Fresh Look on the Laws of Human Attraction
A common challenge faced by internal communicators is how to use metrics and data to prove that communication campaigns and initiatives are having a direct impact on;
○ Why data matters to you
○ Before you start – look in the cupboard
○ Getting your intelligence process working
○ Your Qualitative options
Based on numerous case studies and vivid examples, workshop facilitators, will share how this innovative storytelling approach has helped improve employee engagement and performance in some of the world’s largest organisations.The workshop will offer some practical tools to create a platform for building pride, trust and confidence for the journey the business or brand is on. It will show how to stimulate a culture of dialogue, ownership and empowerment. This will enable every individual to see how their personal role, contribution and the stories they tell can make a real difference.
9.00 – 9.30 – Registration and Welcoming Coffee 9.30 – 11.30 Session 1 11.30 – 11.45 – Coffee break 11.45 – 13.00 Session 2 13.00 End of the workshop 13.00 -14.00 Registration 14.00 – 15.15 Session 1 15.15 -15.45 Coffee break  15.45 – 17.00 Session 2  17.00 End of the workshop
 

Internal Communications Conference 2015 – Sponsors

 

Harkess KennettHarknessKennett is an independent consultancy established in January 2003 by Lisa Betteridge and James Harkness. Our business is built around values that we all share:
Passion – They’re passionate about client service – they will do whatever it takes to support you and deliver on time
Connection – They believe in bridging relationships within our industry – creating opportunities for their clients, their people and their associates
Integrity – Their approach depends on your needs – they value their long-term relationships above all

www.harknesskennett.com
+44 (0) 1483 222730  /  info@harknesskennett.com

 

Comment 8At Comment8 we know that nothing replaces a proper conversation. Conversations change people and people change organisations. We want to help you start, shape, share and keep having conversations. Our philosophy is that what you need to communicate, and to whom, should drive how you communicate. It’s not enough to have the right channels in place. You’ve got to have people who can communicate compellingly too. We’ll work with you to plan, craft and deliver employee communication that engages and motivates. Comment8 offers: Internal communications strategy, internal communications campaigns, employee engagement strategy, change communications and a skills development curriculum.

www.comment8engage.com
+44 (0 )1628 533788  /  enquiries@comment8engage.com

 

p&mmP&MM Employee Benefits is a specialist provider of voluntary benefits and employee engagement solutions. They provide an adaptable range of employee discount, salary sacrifice, health & wellbeing and reward & recognition products. All benefits are created and managed in-house by P&MM via a single integrated platform.
The new and unique ‘Employee Engage App’ is delivered in partnership with Employee Engage UK. It brings the employer and employees together via internal communication, rewards, benefit, policies, training and social, alongside other valuable personnel content.

www.p-mm.co.uk
+44 (0) 8450 509533

 

Kaldor GroupWhether you’re looking for a way to distribute content to employees, stakeholders, clients or customers, Pugpig can help. Created by software house Kaldor, Pugpig is the mobile publishing platform that’s helping content owners all over the world to create beautiful, unique, and engaging apps. Pugpig helps businesses improve their communications by creating fully-interactive content apps that offer a great user experience. Say goodbye to company-wide desk-drops and create an enterprise platform to distribute content to your business, more efficiently and at significantly lower cost.

www.kaldorgroup.com/
+44 (0) 2034 055230 / info@kaldorgroup.com

 

Sponsor BOC eventsSponsoring or exhibiting at the Internal Communications Conference will enhance your organization’s presence and enable you to maximise your profile with the right audience.

Sponsorship and exhibition opportunities are limited! To discuss specific packages that could suit your individual requirements, please contact:

Email: IC_Conference@boc-uk.com

Phone: +44 (0) 207 112 4846

 

Internal Communications Conference Past Sponsors

Yammer    Internal Communications Conference Sponsor - Dragon Rouge    Snapcomms    Internal Communications Conference Sponsor - Beem    IC Conference Sponsor - swarmworks


 

Reasons to Sponsor

Enter New Markets Networking at conferences is one of the most cost effective and time efficient ways of entering new markets. It is a great opportunity to research and network whilst gaining exposure to a new and qualified database.
Position Your Company Brand Showcasing your company at leading events establishes your company, in the eyes of your prospect or existing client, as a strong market leading brand and creates a strong image of your company’s capabilities.
New Sales Leads By showcasing your services either through branding exposure or taking part in the programme you can meet and influence key management decision makers.
Launch New Products or Services Draw attention to your products and brand by using the HR Summit as a launch pad for new developments or services.

Internal Communications Conference 2015  – Partners

Media Partners

 IC Conference Sponsor - Clementina    IC Conference Media Partner - Communicate Magazine    IABC

Internal Communications Conference 2015 Speakers

Emma Berry

Internal Communications Director, EMEA Pfizer

Emma Berry is a strategic Internal Communications professional with 12 years in-house corporate Internal Communications experience across three major corporations -  Marks & Spencer Plc, The Body Shop Plc and Pfizer Plc.

She joined U.S. pharmaceutical Pfizer in 2009 as Head of UK Internal Communications and is now the Director of Internal Communications for Europe, Africa and the Middle East.

Emma is currently responsible for providing strategic counsel and guidance for Internal Communications across Europe, Africa and the Middle East working closely with Global and in-country communications colleagues as well as Regional Leaders. Her specialist skills include change management, channels management, presenter coaching, business writing and strategic communication planning.

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Emma Berry

Emma Berry

Internal Communications Director, EMEA Pfizer

Drew McMillan

Head of Internal Communications & Innovation - Virgin Trains

A graduate of the University of Glasgow, Drew started his career in brand communications before moving increasingly into employee communications and then engagement. He has worked for medium, large and very large organisations in sectors as diverse as defence, energy, retail and government. Assignments based in the Middle and Far East, USA and Europe have given Drew insights to modes and norms of communication in different cultures. He is currently Head of Internal Communications & Engagement for Virgin Trains, where he is responsible for leadership communication and communications-enabled organisational change.

 

<strong>uk.linkedin.com/pub/drew-mcmillan/a/822/207/</strong>

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Drew McMillan

Drew McMillan

Head of Internal Communications & Innovation - Virgin Trains

Paul Osgood

Former Global Head of Internal Communications, BG Group, Philips

Paul was most recently  Global Head of Internal Communications at BG Group where he led BG’s communications for the recent acquisition by Shell. Prior to this, he was Global Head of Internal Communications for Philips based in Amsterdam and was Corporate Communications Director for Colt Group S.A. He was a Partner at Brunswick Group and created and led their Internal Communications Practice. He also led the Communications Practice at Hewitt Associates. Paul has a wide range of international experience in digital communications and led the team which created one of the most successful global enterprise-wide social media platforms. Paul has also created digital innovations in video and leadership communications which won the European Digital Excellence Award and Digital Company of the Year in the Netherlands. His also has experience in restructuring, M&A and post-merger integration, change management and HR communications. Paul’s early career was spent with NatWest Group where he was Speechwriter to the Chairman and Chief Executive and was responsible for developing leadership and employee communications for the RBS/NatWest acquisition process.

<em>Paul will be chairing the IC Camp 2016 as well as present his case on <strong>Digital Communications – Where do we go from here?</em></strong>

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Paul Osgood

Paul Osgood

Former Global Head of Internal Communications, BG Group, Philips

Tom Crawford

Director, The Brain Miner

In a long career both as a consultant and in house senior exec, Tom Crawford has gained diverse and rich experience, in HR and specifically Internal Comms and Engagement. He also has a strong passion for the subject of brand and its relationship with employees. He has spent many years helping employees believe in their organisation and do their best for its brand. He was worked all over the world with leading brands including Deloitte, British Airways, Eon, GSK, Nokia and others.

Tom set up The Brain Miner as he believes that everyone has fantastic ideas buried within them – they just need some help finding them, extracting them and then polishing them into shiny diamonds. He is working with a number of well known global brands, helping them drive employee engagement with their brand.

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Tom Crawford

Tom Crawford

Director, The Brain Miner

Katharina Auer

Head of Employee Communications Zurich Insurance, Switzerland

Katharina is an internationally recognised business communicator with proven delivery of effective global communication strategies and programmes, and has Lean Sigma qualifications for process and performance improvement.

Previous roles include Head of Internal Communications at Rio Tinto, Head of Global Internal and Management Communications at Shell, Head of Global Internal Communications at AstraZeneca, Corporate Communications Lead at GE Capital EEF and Corporate Communications Manager at Corange/Boehringer Mannheim. Katharina has worked in Nigeria, Hong Kong, the UK, the Netherlands, and is currently based in Zurich, Switzerland.
Her main areas of expertise are in employee communications strategy and execution, strengthening employee engagement through effective communication practices and linking communication and engagement to business outcomes. Other areas of expertise cover change communication; global employee surveys; metrics and business performance scorecards; global, multi-cultural communications; internalisation of brand campaigns or company rebranding; communications skills training for managers; communications skills training for communicators. Her experience also includes corporate communications, product and corporate public relations.

 

<em>Katharina will be speaking at the Cutting Edge Marketing &amp; PR Conference 2016: 'External vs internal?  Creating an integrated approach reflecting today's reality'.</em>
<em>There are no demarcation lines between internal &amp; external audiences, which we need to reflect in our communications planning and approaches.  Katharina Auer will look at (re)-integrating communications, and lead a discussion on the topic</em>

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Katharina Auer

Katharina Auer

Head of Employee Communications Zurich Insurance, Switzerland

Lucy Adams

MD of Firehouse and former HRD of the BBC

Lucy Adams, MD of Communications and Engagement Agency Firehouse and the Founder of Disruptive HR, shares her experiences of having led HR and Internal Communications at the BBC and other major corporations – the good, the bad and the ugly! Since leaving the BBC Lucy has been working with major organisations to help them re-think their approach to leading change, employee engagement, HR and Internal Comms, and is a popular keynote speaker and blogger on these topics.

<em>She will be hosting the <strong>Best Practice Session: 'Managing Change &amp; Innovative Practices' </em></strong>

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Lucy Adams

Lucy Adams

MD of Firehouse and former HRD of the BBC

Jenny Clark

Head of Internal Communications, De Beers Group
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Jenny Clark

Jenny Clark

Head of Internal Communications, De Beers Group

Heather Wagoner

Head of Internal Communications & Engagement, Transport for London
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Heather Wagoner

Heather Wagoner

Head of Internal Communications & Engagement, Transport for London

Howard Krais

Communications Director, GSK

Howard Krais is an experienced change communications and employee engagement leader. He recently started a new role at GSK where he is responsible for Executive Communications.

Howard has wide experience both in consultancy and senior in house roles with his previous role at EY where he led a large global change communications team responsible for providing support to a range of functions and global projects. In his spare time Howard is the Chairman of Wealdstone FC, a semi-professional football club who play at the sixth level of English football.

Twitter: @howiejk

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Howard Krais

Howard Krais

Communications Director, GSK

Liz Smith

VP/Director of Global Internal Communications, ELSEVIER

Liz came late to the formal profession of communications, but she has been bringing communications strategy to her career since her very first role as a scientific editor, helping researchers prepare their papers for publication. Through business development and project roles, she wove strategic communication into every facet of her work and developed a passion for employee engagement. In her current role, Liz and her team help 7000 global employees connect, care and collaborate, through global news and video channels and a growing internal business partnership model that puts them in the thick of strategic planning. Liz is originally from St Louis, Missouri, USA, but after 22 years and endless cups of builders’ tea, she considers herself a Brit who just sounds American.

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Liz Smith

Liz Smith

VP/Director of Global Internal Communications, ELSEVIER

Ben Matthews

Head of Strategic Communications, ebay

Ben is Head of Strategic Communications for eBay, leading campaigns and change communications for teams across Europe. His current focus is how businesses can better understand and shape their culture. Prior to eBay, he's worked for BT, Telefonica and he was responsible for global internal communications at Cable&Wireless. Ben is passionate about the use of data to help communications speak the language of the business and he is a member of UK Government's Cabinet Office Communications Evaluation Council.

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Ben Matthews

Ben Matthews

Head of Strategic Communications, ebay

Tony Cooke

Human Resources Director, Adidas Group

Tony Cooke was appointed as HR Director, adidas UK in 2001. He has played a key role in the integration with Holland and Belgium, the acquisition of the Reebok business and more latterly the integration of the Nordics to create adidas North Europe.
Prior to adidas UK, Tony spent over 10 years in senior HR roles with William Baird Plc, the clothing manufacturer, including 6 years as Divisional HR Director providing a HR service to businesses in Holland, Ireland and Sweden.
Tony has an Advanced Post Graduate Diploma in Management Application and has attended a Director’s Development Programme at Insead.

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Tony Cooke

Tony Cooke

Human Resources Director, Adidas Group

Jas Hawker

Director, Mission Excellence Ltd
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Jas Hawker

Jas Hawker

Director, Mission Excellence Ltd

Paul Facer

Senior Internal Communications Business Partner - Night Tube, Transport for London
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Paul Facer

Paul Facer

Senior Internal Communications Business Partner - Night Tube, Transport for London

Matthew Flood

Head of Internal Communications, O2, Telefonica UK
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Matthew Flood

Matthew Flood

Head of Internal Communications, O2, Telefonica UK

Sarah Mullins

Head of Internal Communications, O2, Telefonica UK
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Sarah Mullins

Sarah Mullins

Head of Internal Communications, O2, Telefonica UK

Liam FitzPatrick

Managing Partner at Working Communications

Liam FitzPatrick has 25 years of experience with change, PR and internal communications comes from working in-house and in consultancy.
Liam has worked in civil engineering, energy, manufacturing and transportation as well as telecoms. He was Global Head of Internal Communications at Marconi during its financial restructuring and has worked on change and transformation projects in a wide variety of situations. He is particularly interested in developing teams, research and planning.
He is a council member and Fellow of the Chartered Institute of Public Relations.

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Liam FitzPatrick

Liam FitzPatrick

Managing Partner at Working Communications

Josep Alcover

Managing Director, Clementina

Josep Alcover is founder and chief vitaminizer in Clementina, a communications agency specializing in internal communications based in Barcelona. From Clementina he has vitaminized teams and projects in Ricoh, CaixaBank, Andbank and Hewlett Packard, among others. Josep is the son of a teacher and a journalist and he has studied business administration and management at the ESADE MBA.

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Josep Alcover

Josep Alcover

Managing Director, Clementina


  • "Excellent topics and speakers, very relevant and insightful content; smoothly run conference"
    Emily Gibbs, Corporate Communications manager, Financial Times Group
  • "It was both a pleasure and fun to participate so thanks for inviting me".
    Paul Osgod, Head of Internal Communications, Philips
  • "Good work, Keep it up!"
    Bernice Natue, Communications & Investor Relations Manager, Tullow Oil
  • "It was truly a beautiful experience. I would like to thank all of you for the tremendous work you made!"
    Ciprian Negru, Internal Communications Coordinator, Rompetrol 
  • "Many thanks for the invite to the conference! I found the information very useful and have taken away many tips and learning"
    Emy-Jane Easter, Internal Communications Manager. Nestlé
  • "Thank you for a great two days at IC Conference Excellent, speakers who generously shared their expertise"
    Heather Wagoner, Senior Internal Communication Manager, Rolls-Royce 
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