Implementing Total Quality Management (TQM)

  • Course Details:

    Ref: MTQ1 Length: 1 Week
    Location: London Price: £2990 excl. VAT

Introduction

Implementing Total Quality Management (TQM) training course will help participants understand total quality concept and techniques for managing, controlling, and improving quality. This course exposes participants to contemporary knowledge and techniques of TQM. This will in turn enable the participant to articulate and implement quality improvement processes in the workplace, in line with the philosophy of Total Quality Management.

Who should attend

This one week intensive: Total Quality Management (TQM) training course is beneficial for executives, engineers, and supervisors from QA, production, maintenance, and engineering.

Course Content

Defining Total Quality Management

  • The concept of Total Quality Management
  • The philosophy behind Total Quality Management
  • Leading lights and their ideas

Principles of Total Quality Management

  • The core principles in achieving Total Quality Management
  • Prevention not correction
  • Customer focus

Techniques used in Total Quality Management

  • Process improvement
  • Benchmarking
  • Cause and effect
  • Measurement
  • Cost of quality

Implementing Total Quality Management

  • Principles into Leadership
  • Commitment and involvement
  • Organisational culture

Benefits of Total Quality Management

  • To the customer – improved quality
  • To employees – increased satisfaction
  • To the organisation – better performance
Team Leadership: Successful Team Communication and Personal Effectiveness Training Course

Learning Outcome

By the end of the course, participants will be able to:

  • Determine the impact of quality on profitability
  • Adopt TQM as a fundamental business strategy
  • Communicate the importance of customer focused TQM
  • Use seven QC tools for data collection and analysis
  • Implement a business strategy driven by Total Quality Management (TQM)
  • Accomplish the cultural transformation necessary for successful implementation of total quality practices
  • Achieve world-class status in manufacturing and service through TQM
  • Apply the Malcolm Baldrige National Quality Award guidelines to TQM initiatives

WAYS TO REGISTER FOR OPEN MANAGEMENT TRAINING COURSES

Course registrations can be made via our website either from individual course pages or through our booking page.

Alternatively, you can download and complete course application form and send via email: training@boc-uk.com or        fax: +44 (0) 207 112 4845 Call: +44 (0) 207 112 4846

Want to make an enquiry on Implementing Total Quality Management (TQM) Training Course?

Please call us on +44 (0) 207 112 4846, email us at training@boc-uk.com or complete our on-line form below.

Small Classes

With small class sizes, much more individual attention can be given to each delegate.

Competitive Pricing

We believe our prices are very competitive and our quality is second to none.

Friendly Staff

Our friendly Customer Support team is here to help you with every step of the way to make your BOC experience comfortable and welcoming.

BOC APPROACH

Why Choose BOC?

Commitment to Quality

We strive to provide the best service possible, with the highest regards to quality and professionalism.

Different trainers every day

Each day we have different trainers to maximise the experience sharing.

Kindle for every BOC Delegate

to promote paper free environment, we are giving Kindle Fire to our delegates instead of the course binder.

Luxury Course Venue

All our Training Courses take place at the luxury 4-5 Star hotels located in central London

Certificate of Achievement

At the end of the programme participants will receive a certificate of achievement.

FREE On-going Support

Each delegate receives unlimited support from the trainers after they attended the course with us.

TAILORED MADE / IN-HOUSE MANAGEMENT TRAINING COURSES

All of our open courses can also be run as bespoke courses, tailored to your organisation's specific needs and requirements. Our Tailored Management Training comes in many formats from one-to-one through to fully customised company wide programmes.

To find out more email: training@boc-uk.com or call us on +44 (0) 207 112 4846

ONE TO ONE COACHING & MENTORING

All of BOC open courses can also be run as One to One Training Sessions, where delegate gets a dedicated trainer for their specific learning requirements. This mode of training is highly preferred by those who need undivided attention of the instructor for a fulfilling learning experience. The courses can be tailored to suit the individual needs of the organisation and the delegate.

To find out more email: training@boc-uk.com or call us on +44 (0) 207 112 4846

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This intensive Essential Management Skills programme has been specifically designed for new or progressing managers. Its a great way to enhance and develop strategically important managerial skills in shortest period of time.

RELATED READING

Professor Oakland's book aims to show managers how to implement a Total Quality Management strategy throughout all their activities and thereby achieve top quality performance overall, not just in product or service quality.

Total Quality Management is based on the latest syllabus for B.E.lB. Tech courses. This is also a valuable asset for Industrial Engineers and Beginners in the area of Quality Management. This book provides all necessary information about Quality, Leadership, TQM Principles, SPC, TQM Tools and Quality Systems.

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